Bkbaji Privacy Policy

Bkbaji (referred to herein as "we", "our", or "the platform") operates an online sports betting and gaming platform for users in Bangladesh. This Privacy Policy explains how we collect, store, use, and protect your personal information.

This policy applies to:

• For users of the bkbaji website and mobile application.
• Applies to both registered members and guest users.
• For anyone who contacts us through any channel.

By using our platform, you agree to this privacy policy. If you do not agree, please refrain from using our services.

Bkbaji collects various types of information to deliver its services. A detailed breakdown by category is provided below.

A) Information you provide directly

• Registration Information: Full name, email address, mobile number, date of birth, and residential address.
• Identity Verification (KYC): Photo of your national ID card, passport, or driving license.
• Payment Information: Mobile banking numbers (Mobile Pay, Nagad, Rocket) and bank account details.
• Contact Information: Queries and complaints submitted to customer support.

B) Automatically Collected Information

• Device Information: IP address, browser type, and operating system.
• Usage Data: Login times, betting history, and pages visited.
• Location data: Approximate geographic location (derived from IP address).
• Cookies & Tracking: Session cookies, preference cookies.

Bkbaji uses your information only for specific, legitimate purposes. We never use your data for anything unnecessary.

• Service Delivery: Account management, maintaining betting services, and payment processing.
• Security Assurance: Fraud detection and prevention, and monitoring of suspicious activity.
• Legal Obligations: KYC verification and compliance with Anti-Money Laundering (AML) regulations.
• Contact: Important updates, transaction confirmations, and support responses.
• Improvement: Improving platform experience and performance.
• Marketing (optional): Sending relevant offers and promotions (you can opt out at any time).

Bkbaji does not sell your personal information to any third party Never Sold. However, limited information may be shared under specific circumstances.

Information is shared when:

• Service Provider: Payment gateways (Mobile Pay, Nagad), game providers, and technology infrastructure services.
• For legal requirements: Court orders and requests from government regulatory authorities.
• Fraud Prevention: Authorized identity verification agencies.
• Business changes: In the event of a merger or acquisition (prior notice will be given).

Your data is not shared when:

• Your personal identity is never shared with advertisers.
• Your data is never sold to any third party.
• No unnecessary sharing without your consent.

Bkbaji uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help improve your experience.

The types of cookies we use:

• Essential cookies: Essential for login sessions and security. These cannot be disabled.
• Functional cookies: Remembers your language and preferences.
• Analytics Cookies: Collects site usage statistics (anonymized).
• Marketing Cookies: To show relevant advertisements (optional).

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.

Bkbaji uses industry-leading security measures to protect your information. Our security framework operates across multiple layers.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of verification when logging into your account.
• Firewall & DDoS Protection: Advanced cybersecurity protection at the server level.
• Regular Security Audits: Regularly tested by third-party experts.
• Restricted Access: Only authorized personnel can access your information.
• Data Backup: Encrypted backups are maintained regularly on secure servers.

At bkbaji, you have full control over your data. The rights listed below are yours, and we are committed to upholding them.

Bkbaji services are strictly for users aged 18 and above. We do not collect or store information from minors under any circumstances.

• Age is verified at the time of registration.
• If a minor is identified, the account will be suspended immediately.
• All data will be securely deleted.
• Parents can report any suspicious activity to us.

Bkbaji does not retain any data longer than necessary. Below are the retention periods for different types of information.

• Account Information: For as long as your account is active, and for up to 5 years after closure (as required by law).
• Transaction Records: Up to 7 years, as required by applicable law.
• KYC Documents: Up to 5 years after verification, where required by law.
• Communication Logs: Up to 2 years.
• Cookies & Session Data: At the end of a session or up to 1 year, whichever comes first.

Once the retention period expires, your data is securely deleted or anonymized.

Bkbaji may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• Members will be notified by email in advance of any significant changes.
• Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

Contact Us:

If you have any questions or concerns about this privacy policy, please get in touch with us:

• Email: support@bkbaji.app
• Live Chat: Chat support is available directly on the platform.